The
Resin Shipyard Replacement Policy
Our replacement policy is a simple one. We don't
replace nuttin.
Unless of course you've,
broken, misplaced, lost, destroyed, eaten, allowed a pet/child/spouse
near, or in any other way
made unusable,
a part we have supplied. Heck, we'll even replace a part that we failed
to supply! We will replace it free
of charge, no
questions
asked
(well, we do have to ask your address). As our customer, we feel
it's our responsibility to ensure that you are able to build and
complete
our models to your satisfaction (although it is expected that you will supply some
glue, paint and skill). We don't require you to return
the
part, or provide us with any sort of documentation to get the
part.
We want to hear from you if anything that we have supplied is not
satisfactory, we'd also like to hear if you like it too. All that
we
require is that you get in touch with us in one of the ways below, and
tell us which part or parts you need. Be sure to include your
address
with your request so we know where to send the parts. And one
more thing, if what happened to your part is funny, please feel free to
share, we all like to laugh at somebody once in a while!
The items manufactured and sold by The Resin Shipyard are
multimedia
kits intended for assembly by mature model builders and as such,
contain small parts that are not suitable for small children. So if you
do let your pet/child/spouse near it, consider yourself warned!
There are four ways to
get ahold of us, here's three:
PHONE: 1-866-361-7521 (within
North America) or (905)697-9515
email:sales
resinshipyard.com
Snail
mail:
The Resin
Shipyard
84 Doreen
Cres.
Bowmanville,
Ontario
L1C 3W8
Canada
We
thank
you for your business, and look forward to serving you to your
satisfaction.
Caution:
The model kits we make and sell are for modelers with some experience
at building kits.
All kits contain small sharp parts that are not suitable for young
children.
The fine print
We are a small company and producing these kits takes up a
lot of our time and resources. It is a costly venture and
we are attempting to keep prices as low as possible,
while providing the highest quality product we can.
However, anyone found abusing our replacement
policy, will be refused any further service.
